First, I want to say how wonderful and helpful the company is. The person that I contacted with a small issue was very pleasant, quick to resolve my problem and polite.I am impressed with the customer service. Upon emailing the seller I received a reply within hours. I know there are many others who can agree with this, it's unheard of to receive a quick reply about a problem on Amazon 90% of the time! The customer service is top-notch and for me, that's what makes a company worth sticking with for future needs that they offer. This company has a new customer for future products in me for certain!
So on to the water bottle...The material that the bottle itself is made from is awesome. It's solid and I'm almost positive after two big falls onto the concrete that it might just be unbreakable!! Haha. I enjoy the added accessories though the only things I've really utilized so far is the "cup" lid for my daughter to drink from and the extra cap for sealing the bottle when you are using the screw-on cap as a cup, and the pill holder for some vitamins I like to take in the late morning after I have eaten. I usually eat on the go so the pill holder is useful for me!.
I do love fruit-infused waters so I will be trying that out very soon. I can't wait to experiment with different flavors! I have checked out the setup and how well it works with the water bottle and I can easily tell there will be no problems with setup or with fruit chunks escaping into the water. The infuser tube is well made just as the bottle is.
All of the components are impressive with their durability. When my bottle first arrived I had a minor issue with the seal in the cup portion of the setup. There is a grey silicone piece in the cup that seals the spout from leaking when it's screwed onto the bottle and for some reason, it wasn't sealing at all. It looked as if it had separated in shipment. That was what the issue was that I had to contact the seller about and they sent me out a whole new lid system!! Which was wonderful because once it arrived I haven't had another problem with my bottle at all and I've actually used it every day since!
I love that the bottle is made to help me ensure I get my water intake for the day. I really needed some help with that and I have found the perfect water bottle for the job.
I loved it so much that I went and bought a second water bottle in BLUE!! I love it just as much as this one. With that bottle, I had no issues at all with the cap and leakage! So I think that the damage to the first one may have happened during shipment and it isn't a fault of the company that manufactures the bottle. But no matter the cause it's nice to know I'm purchasing from a company that will stand behind their products and their customers 100%!!!