their products are low quality and terrible customer service

Verified Post by Liza Beth
Published on 17 Dec, 2019

FuturePlusX Christmas Hat Beanie, Light Up Ugly Beanie LED Snowman Sweater Knit Cap Knitted Beanie Ugly Sweater Winter Colorful
Price: $5.99
My Rating
Avg. Rating
4.67 / 5   (27 Reviews)

I received this hat and the Led lights did not work. I emailed the seller to ask them about the lights not working and let them know that I didn't receive any extra batteries as stated in the product description. They told me to use a screwdriver and change the batteries out. This is a knit hat with no openings to access the battery pack so I emailed them back to ask them how would I change out the batteries. They told me that I would have to cut the hat open to get to the battery pack. What????

I emailed them back to tell them that if I cut the hat to change the battery but then realized that it was not a problem with the battery, then I would not be able to return the hat because it would have been damaged. I asked them if I could send the hat back to them and then they could send me a replacement. They basically told me that it was my problem to deal with it. Luckily, I was able to contact Amazon for a replacement. 

I received the second hat and IT DIDN"T WORK either. According to the reviews on the hat, I am not the only one who recieved non-working hats. I also purchased another item from this seller that did not work and had to be returned. Their customer service is terrrible and their products are low quality. 

Price: $5.99



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