I have ongoing neck problems, so I have a very difficult time finding a pillow that works for me. Not anymore! This pillow arrived a day early, was packaged perfectly and has a nice and soft cover. It is not hard as a rock like others I have purchased in the past, and it didn't smell horrible when I opened it as I have experienced in the past as well. I have been using it every night since it arrived and feel that it has helped me get a better and less painful nights rest. I am very happy with this purchase!