This little tool actually works, and when I had an issue with the first one I was immediately exchanged for another. The actual dryer itself is a bit larger than you think in the picture, the place where you hold it isn't as comfortable as a normal hair dryer but overall isn't as heavy as a normal hair dryer either so that makes up for it. It's not overly loud, and the settings on it are good. The bristles are nice and firm without being tough and it gets the job done. I'm happy with it!