I received my thermal printer and tested it, it works great. I just had a little frustration setting up the bluetooth at first because I might have missed a step. But rewatching the tutorial all the way through helped where I missed the step now everything works bluetooth and usb. I received a free shipping labels to get me a headstart. I'm satisfied with this printer because it saves me ink and paper and tape!. I recommend this printer. The seller has great customer service, they go out their way to help with your issues you might have.